Privacy Policy
Your privacy is important to NavraInvest Limited
Your privacy is important to us. This statement outlines NavraInvest Limited's policy on management and protection of the personal information we hold about our clients.
It is NavraInvest Limited policy to respect the confidentiality of information and the privacy of individuals. NavraInvest Limited is bound by the National Privacy Principles contained in the Commonwealth Privacy Act.
NavraInvest Limited's Privacy Policy Statement will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any private information we hold will be governed by the most current NavraInvest Limited Privacy Policy Statement.
Our Privacy Policy is based on openness about how we use, and protect, your information
We are committed to being open about how we use personal information. Where our documents ask for personal information, we will state the purposes for its use and to whom it may be disclosed.
Why does NavraInvest Limited collect personal information?
We collect your personal information to ensure that we are able to provide you with the products and services that are appropriate to your needs.
We aim to ensure that the personal information that we retain about you is accurate, complete and up to date. If you provide us with incomplete or inaccurate information, we may not be able to provide you with the products or the level of client service you expect of us.
What kind of personal information do we ask for?
Due to the nature of the products and services provided, government regulations and taxation laws, we ask for a range of personal information from our clients.
The type of personal information we may collect can include (but is not limited to) name, address, date of birth, contact details and Tax File Number.
How do we use this information and to whom may we disclose it?
The personal information NavraInvest Limited holds is used for establishing and administering your unit holding for the Fund in which you invest.
Depending on the product concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:
- Your investment adviser to allow them to review your needs and circumstances from time to time
- Service providers that NavraInvest Limited has contracted to provide NavraInvest Limited with administrative and registry or other services. anyone authorised by an individual, as specified by that individual
Generally, we require that organisations outside NavraInvest Limited who handle or obtain personal information as service providers to NavraInvest Limited acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the National Privacy Principles and this policy.
Sensitive information is subject to greater restrictions
The Law restricts the way we use, store and access tax file numbers.
It is NavraInvest Limited policy that sensitive information will be used and disclosed only for the purposes for which it was provided, unless the customer specifically agrees otherwise or the use or disclosure of this information is allowed by law. Documents asking for sensitive information will explain this.
Management of personal information
NavraInvest Limited trains its employees who handle personal information to respect the confidentiality of customer information and the privacy of individuals. NavraInvest Limited regards potential breaches of your privacy very seriously and will impose appropriate penalties, including, if deemed necessary, dismissal.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may, as a requirement of law, need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you and/or we will securely destroy the records.
How do we keep personal information accurate and up-to-date?
NavraInvest Limited endeavours to ensure that the personal information it holds is accurate and up-to-date. We realise that this information changes frequently with changes of address and other personal circumstances.
We will require changes to your personal details to be notified to us in writing.
You have the right to check what personal information about you is held by us
Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information which NavraInvest Limited holds about you and to advise NavraInvest Limited of any perceived inaccuracy. The Act does set out some exceptions to this.
To make a request, you will need to complete an application form verifying your identity and specifying what information you require.
We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
What if you have a complaint?
If you consider that any action of NavraInvest Limited breaches this Privacy Policy Statement or the National Privacy Principles or otherwise doesn't respect your privacy, you can make a complaint. This will be acted upon promptly. Should you have a complaint, please telephone us on 1300 656 131.
If you are not satisfied with our response to your complaint, you can telephone the Commonwealth Privacy Commissioner's hotline on 1300 363 992.
How to contact us
If you want to:
- make a general enquiry about NavraInvest Limited's privacy policy
- change your personal information
- access your personal information phone NavraInvest Limited on 1300 656 131 or contact your investment adviser directly
Supplement - Our Website and Links to third party websites
NavraInvest Limited website may have links to external third party websites that may benefit or be of interest to the user. External websites such as these should contain their own privacy statements and we recommend you review them when using their websites.
Please note, however, that third party websites are not covered by NavraInvest Limited's privacy policy and these sites are not subject to NavraInvest Limited's privacy standards and procedures.